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2. Product and Service Life Cycle
QF Level ( 1234567 )
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2. Product and Service Life Cycle
QF Level
Code
Name
QF Level:
Level 1
No Item
QF Level:
Level 2
Code:
ITCSPL204A
Name:
Carry out maintenance services for customers on-site or in-house
QF Level:
Level 2
Code:
ITCSPL205A
Name:
Collect products / services QoS related statistical data
QF Level:
Level 2
Code:
ITCSPL206A
Name:
Prepare and execute the components installation and un-installation
QF Level:
Level 2
Code:
ITCSPL209A
Name:
Update inventory records related to products / services un-installation
QF Level:
Level 3
Code:
ITCSPL302A
Name:
Incorporate new charging into existing billing system
QF Level:
Level 3
Code:
ITCSPL305A
Name:
Co-ordinate with partners for products and services commissioning tasks
QF Level:
Level 3
Code:
ITCSPL307A
Name:
Collect and evaluate the responses of potential customers
QF Level:
Level 3
Code:
ITCSPL309A
Name:
Convey feedbacks to marketing, internal product group, front-line team
QF Level:
Level 3
Code:
ITCSPL311A
Name:
Arrange periodic products / services training to staff members
QF Level:
Level 3
Code:
ITCSPL312A
Name:
Arrange technical and soft skill training for front-line staff
QF Level:
Level 3
Code:
ITCSPL313A
Name:
Arrange conversion and rotation training for existing staff
QF Level:
Level 3
Code:
ITCSPL315A
Name:
Monitor and collect the service levels for customers on a real-time basics and / or periodically
QF Level:
Level 3
Code:
ITCSPL316A
Name:
Collect data and generate reports on customer revenue
QF Level:
Level 3
Code:
ITCSPL320A
Name:
Monitor and document the products / services switching / phase-in process
QF Level:
Level 3
Code:
ITCSPL322A
Name:
Supporting vendors co-ordination in product withdrawal
QF Level:
Level 3
Code:
ITCSPL324A
Name:
Arrange training for upgrading knowledge on security issues
QF Level:
Level 3
Code:
ITCSPL327A
Name:
Carry out product and service access security testing
QF Level:
Level 4
Code:
ITCSPL403A
Name:
Carry out the business plan to launch the new products / services based on corporate strategy
QF Level:
Level 4
Code:
ITCSPL407A
Name:
Monitor the progress of products / services development
QF Level:
Level 4
Code:
ITCSPL408A
Name:
Verify the products / services to meet the specifications and / or design development plan
QF Level:
Level 4
Code:
ITCSPL409A
Name:
Validate the products / services to meet the user requirements
QF Level:
Level 4
Code:
ITCSPL417A
Name:
Arrange products and services modification to entertain new requirements
QF Level:
Level 4
Code:
ITCSPL419A
Name:
Analyse the requests for investigation from customers
QF Level:
Level 4
Code:
ITCSPL420A
Name:
Review the service usage level of customers periodically
QF Level:
Level 4
Code:
ITCSPL421A
Name:
Liaise with customer vendors for new products / services identification
QF Level:
Level 4
Code:
ITCSPL422A
Name:
Estimate the financial impact for products / services upgrade / retirement
QF Level:
Level 4
Code:
ITCSPL425A
Name:
Setup and review maintenance contract with customers
QF Level:
Level 4
Code:
ITCSPL426A
Name:
Setup and review maintenance contract with vendors / suppliers
QF Level:
Level 4
Code:
ITCSPL427A
Name:
Contact customers for the maintenance services mainly corporate accounts
QF Level:
Level 4
Code:
ITCSPL429A
Name:
Carry out baseline analysis for performance monitoring
QF Level:
Level 4
Code:
ITCSPL430A
Name:
Monitor and rectify performance of products / services
QF Level:
Level 4
Code:
ITCSPL431A
Name:
Co-ordinate manpower for the products / services maintenance
QF Level:
Level 4
Code:
ITCSPL433A
Name:
Establish the products / services decommissioning procedures
QF Level:
Level 5
Code:
ITCSPL502A
Name:
Investigate the needs of different customer segments
QF Level:
Level 5
Code:
ITCSPL503A
Name:
Conduct competitor analysis to identify competitors and their reactions
QF Level:
Level 5
Code:
ITCSPL508A
Name:
Formulate self-developed products / services strategy
QF Level:
Level 5
Code:
ITCSPL509A
Name:
Identify marketing strategies for new products / services
QF Level:
Level 5
Code:
ITCSPL510A
Name:
Identify value-added opportunities in new products / services
QF Level:
Level 5
Code:
ITCSPL518A
Name:
Arrange training for staff involved in the new products and services
QF Level:
Level 5
Code:
ITCSPL523A
Name:
Prepare and propose the products / services upgrade / retirement plan
QF Level:
Level 5
Code:
ITCSPL524A
Name:
Establish the maintenance plan and procedures for products / services
QF Level:
Level 5
Code:
ITCSPL525A
Name:
Conduct market oriented products / services retirement analysis
QF Level:
Level 6
Code:
ITCSPL601A
Name:
Explore the needs of existing and potential customers for CIS products / services
QF Level:
Level 6
Code:
ITCSPL602A
Name:
Explore the threats and opportunities of new products / services
QF Level:
Level 6
Code:
ITCSPL604A
Name:
Allocate resources for products / services development and / or acquisition
QF Level:
Level 7
No Item
Note:
- The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
- The contents of all SCSs will be updated regularly.
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- All the Specification of Competency Standards (SCS) for industries and other related materials contained in this website are protected by copyright, which is owned by the Government of the Hong Kong Special Administrative Region.
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