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The Specification of Competency Standards (SCS) for the Retail Industry consists of 269 Units of Competency (UoCs) which are distributed into 8 major functional areas at various levels.

Functional Area
QF Level
1
2
3
4
5
6
7
Total
Merchandising and Supply Chain Management
QF Level 1:
3
QF Level 2:
4
QF Level 3:
12
QF Level 4:
7
QF Level 5:
10
QF Level 6:
7
QF Level 7:
0
Total:
43
Human Resource Management & Development
QF Level 1:
2
QF Level 2:
3
QF Level 3:
10
QF Level 4:
5
QF Level 5:
2
QF Level 6:
1
QF Level 7:
0
Total:
23
Strategic Management
QF Level 1:
0
QF Level 2:
0
QF Level 3:
1
QF Level 4:
3
QF Level 5:
8
QF Level 6:
5
QF Level 7:
1
Total:
18
Sales and Marketing
QF Level 1:
2
QF Level 2:
4
QF Level 3:
7
QF Level 4:
8
QF Level 5:
9
QF Level 6:
3
QF Level 7:
0
Total:
33
Customer Services
QF Level 1:
3
QF Level 2:
2
QF Level 3:
4
QF Level 4:
3
QF Level 5:
3
QF Level 6:
2
QF Level 7:
0
Total:
17
Information Technology
QF Level 1:
0
QF Level 2:
5
QF Level 3:
8
QF Level 4:
7
QF Level 5:
11
QF Level 6:
4
QF Level 7:
0
Total:
35
Store Operations
QF Level 1:
2
QF Level 2:
13
QF Level 3:
10
QF Level 4:
13
QF Level 5:
8
QF Level 6:
2
QF Level 7:
0
Total:
48
Specific Product Knowledge
QF Level 1:
4
QF Level 2:
17
QF Level 3:
21
QF Level 4:
6
QF Level 5:
4
QF Level 6:
0
QF Level 7:
0
Total:
52
QF Level 1:
16
QF Level 2:
48
QF Level 3:
73
QF Level 4:
52
QF Level 5:
55
QF Level 6:
24
QF Level 7:
1
Total:
269
Close Retail - E-business content

The Specification of Competency Standards (SCS) for E-business branch of the Retail Industry consists of 283 Units of Competency (UoCs) which are distributed into 4 major functional areas at various levels.

Functional Area
QF Level
1
2
3
4
5
6
7
Total
Planning and Operation
QF Level 1:
3
QF Level 2:
9
QF Level 3:
23
QF Level 4:
16
QF Level 5:
22
QF Level 6:
13
QF Level 7:
1
Total:
87
Internet Marketing
QF Level 1:
0
QF Level 2:
1
QF Level 3:
10
QF Level 4:
9
QF Level 5:
23
QF Level 6:
7
QF Level 7:
1
Total:
51
System Development and Maintenance
QF Level 1:
0
QF Level 2:
2
QF Level 3:
6
QF Level 4:
24
QF Level 5:
15
QF Level 6:
5
QF Level 7:
0
Total:
52
Corporate Management
QF Level 1:
3
QF Level 2:
5
QF Level 3:
19
QF Level 4:
19
QF Level 5:
26
QF Level 6:
20
QF Level 7:
1
Total:
93
QF Level 1:
6
QF Level 2:
17
QF Level 3:
58
QF Level 4:
68
QF Level 5:
86
QF Level 6:
45
QF Level 7:
3
Total:
283
Close Retail - 2.0 content

The Specification of Competency Standards (SCS) for the Retail Industry (Version 2.0) consists of 209 Units of Competency (UoCs) which are distributed into 11 major functional areas at various levels.

Functional Area
QF Level
1
2
3
4
5
6
7
Total
Strategic and ESG Management
QF Level 1:
0
QF Level 2:
1
QF Level 3:
2
QF Level 4:
4
QF Level 5:
3
QF Level 6:
6
QF Level 7:
1
Total:
17
Sales, Marketing and Multi-channel Sales Management
QF Level 1:
2
QF Level 2:
3
QF Level 3:
8
QF Level 4:
8
QF Level 5:
10
QF Level 6:
3
QF Level 7:
0
Total:
34
Customer Relationship Management
QF Level 1:
0
QF Level 2:
1
QF Level 3:
2
QF Level 4:
2
QF Level 5:
4
QF Level 6:
1
QF Level 7:
0
Total:
10
Merchandising / E-commerce Merchandising
QF Level 1:
0
QF Level 2:
2
QF Level 3:
4
QF Level 4:
3
QF Level 5:
5
QF Level 6:
2
QF Level 7:
0
Total:
16
Supply Chain Management
QF Level 1:
3
QF Level 2:
2
QF Level 3:
8
QF Level 4:
5
QF Level 5:
6
QF Level 6:
6
QF Level 7:
0
Total:
30
Customer Services
QF Level 1:
2
QF Level 2:
2
QF Level 3:
4
QF Level 4:
4
QF Level 5:
3
QF Level 6:
2
QF Level 7:
0
Total:
17
Store Operations
QF Level 1:
1
QF Level 2:
7
QF Level 3:
6
QF Level 4:
8
QF Level 5:
4
QF Level 6:
0
QF Level 7:
0
Total:
26
Human Resource Management & Development
QF Level 1:
1
QF Level 2:
3
QF Level 3:
7
QF Level 4:
4
QF Level 5:
3
QF Level 6:
1
QF Level 7:
0
Total:
19
Data Analytics
QF Level 1:
0
QF Level 2:
0
QF Level 3:
5
QF Level 4:
1
QF Level 5:
2
QF Level 6:
0
QF Level 7:
0
Total:
8
Information Technology
QF Level 1:
0
QF Level 2:
5
QF Level 3:
6
QF Level 4:
9
QF Level 5:
7
QF Level 6:
3
QF Level 7:
0
Total:
30
Specific Product Knowledge
QF Level 1:
0
QF Level 2:
0
QF Level 3:
2
QF Level 4:
0
QF Level 5:
0
QF Level 6:
0
QF Level 7:
0
Total:
2
QF Level 1:
9
QF Level 2:
26
QF Level 3:
54
QF Level 4:
48
QF Level 5:
47
QF Level 6:
24
QF Level 7:
1
Total:
209

SCS-based / SGC-based Course

SCS-based/SGC-based courses refer to education and training courses that adopt the SCSs or Specifications of Generic (Foundation) Competencies (SGCs) as the main basis for curriculum design. The contents and learning outcomes have to meet the performance requirements as set out in the relevant UoCs under the SCS/SGC. Furthermore, the structure and design of SCS-based/SGC-based courses are governed by the principles stipulated under the Qualifications Guidelines issued by the Education Bureau.

Please visit Qualifications Register (QR) to search SCS-based courses for the Retail industry.

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SCS-based Training Packages

Using selected units of competency (UoCs) which correspond with a job role in the industry, an SCS-based Training Package outlines the essential elements for a learning programme, offering for reference the contents of learning, assessment guidelines, as well as supporting and reference materials. 

Retail ITAC has developed 3 sets of SCS-based training packages to encourage enterprises and education and training providers to developcourses more closely aligned with the needs of industry.

  • Customer Service (Level 3) (Chinese version only)
  • Sales and Marketing (Level 3) (Chinese version only)
  • Store operation (Level 4) (Chinese version only)
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Last revision date: 07 July 2024
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