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Units of Competency (Retail - E-business)

1. Planning and Operation

QF Level

Code

Name

QF Level:

Level 1

Code:

104956L1

Name:

Handle commonly-used shipping documents

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QF Level:

Level 1

Code:

104957L1

Name:

Receive goods for storage

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QF Level:

Level 1

Code:

104958L1

Name:

Package goods in distribution centres

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QF Level:

Level 2

Code:

104959L2

Name:

Handle trade documents

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QF Level:

Level 2

Code:

104960L2

Name:

Implement goods delivery

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QF Level:

Level 2

Code:

104961L2

Name:

Receive returned goods in distribution centres

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QF Level:

Level 2

Code:

104962L2

Name:

Handle payments for purchases

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QF Level:

Level 2

Code:

107123L2

Name:

Provide support and advice to customers

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QF Level:

Level 2

Code:

107124L2

Name:

Receive customers

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QF Level:

Level 2

Code:

107125L2

Name:

Comply with professional ethics and employee code of practice

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QF Level:

Level 2

Code:

107126L2

Name:

Establish customer relationships

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QF Level:

Level 2

Code:

107127L2

Name:

Apply good communication skills to facilitate transactions

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QF Level:

Level 3

Code:

104963L3

Name:

Implement the purchase

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QF Level:

Level 3

Code:

104964L3

Name:

Implement the import and export of goods

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QF Level:

Level 3

Code:

104965L3

Name:

Manage the delivery of goods

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QF Level:

Level 3

Code:

104966L3

Name:

Manage the product distribution process

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QF Level:

Level 3

Code:

104967L3

Name:

Implement logistic safety and health management measures

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QF Level:

Level 3

Code:

104968L3

Name:

Monitor the inventory level to meet the demand

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QF Level:

Level 3

Code:

104969L3

Name:

Implement inventory procedures

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QF Level:

Level 3

Code:

104970L3

Name:

Introduce products

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QF Level:

Level 3

Code:

104971L3

Name:

Buy goods

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QF Level:

Level 3

Code:

104972L3

Name:

Implement quality control of goods

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QF Level:

Level 3

Code:

104973L3

Name:

Arrange maintenance and repair for transportation means

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QF Level:

Level 3

Code:

104974L3

Name:

Perform retail inventory management

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QF Level:

Level 3

Code:

105078L3

Name:

Master consumer psychology and behaviour

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QF Level:

Level 3

Code:

105079L3

Name:

Handle customers' complaints

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QF Level:

Level 3

Code:

107112L3

Name:

Edit the text content of website

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QF Level:

Level 3

Code:

107113L3

Name:

Edit the image content of website

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QF Level:

Level 3

Code:

107114L3

Name:

Edit the audio content of website

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QF Level:

Level 3

Code:

107115L3

Name:

Edit the video content of website

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QF Level:

Level 3

Code:

107128L3

Name:

Perform quality customer service plan

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QF Level:

Level 3

Code:

107129L3

Name:

Perform customer relationship management system operating procedures

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QF Level:

Level 3

Code:

107138L3

Name:

Apply spreadsheet for operational data analysis

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QF Level:

Level 3

Code:

107139L3

Name:

Analyse procurement data

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QF Level:

Level 3

Code:

107140L3

Name:

Analyse sales data

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QF Level:

Level 4

Code:

104975L4

Name:

Implement e-commerce logistics operating procedures

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QF Level:

Level 4

Code:

104976L4

Name:

Implement logistics management business continuity plan

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QF Level:

Level 4

Code:

104977L4

Name:

Manage inventory

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QF Level:

Level 4

Code:

104978L4

Name:

Handle problems with suppliers

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QF Level:

Level 4

Code:

104979L4

Name:

Establish partnerships with suppliers

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QF Level:

Level 4

Code:

104980L4

Name:

Import goods

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QF Level:

Level 4

Code:

104981L4

Name:

Provide logistic support

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QF Level:

Level 4

Code:

107116L4

Name:

Maintain the security of the website user information

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QF Level:

Level 4

Code:

107130L4

Name:

Prepare data report of customer relationship management system

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QF Level:

Level 4

Code:

107131L4

Name:

Review products and services to maintain customer satisfaction

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QF Level:

Level 4

Code:

107132L4

Name:

Manage mystery shopper activity

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QF Level:

Level 4

Code:

107133L4

Name:

Review customer service

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QF Level:

Level 4

Code:

107141L4

Name:

Interpret various types of financial reports

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QF Level:

Level 4

Code:

107142L4

Name:

Apply practical financial statistics and analysis systems

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QF Level:

Level 4

Code:

107149L4

Name:

Manage imported and exported goods for cross-border e-business

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QF Level:

Level 4

Code:

107289L4

Name:

Manage Website Content

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QF Level:

Level 5

Code:

104982L5

Name:

Manage relationship with suppliers

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QF Level:

Level 5

Code:

104983L5

Name:

Negotiate a contract

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QF Level:

Level 5

Code:

104984L5

Name:

Formulate inventory control systems

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QF Level:

Level 5

Code:

104985L5

Name:

Warehouse space utilization and layout planning

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QF Level:

Level 5

Code:

104986L5

Name:

Manage logistics equipment

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QF Level:

Level 5

Code:

104987L5

Name:

Establish and maintain a supply chain

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QF Level:

Level 5

Code:

104988L5

Name:

Formulate inventory management strategies

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QF Level:

Level 5

Code:

104989L5

Name:

Plan a purchasing system

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QF Level:

Level 5

Code:

104990L5

Name:

Purchase goods

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QF Level:

Level 5

Code:

104991L5

Name:

Develop logistics management business continuity plans

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QF Level:

Level 5

Code:

105084L5

Name:

Establish quality guarantee for customer satisfaction

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QF Level:

Level 5

Code:

107117L5

Name:

Develop Website Content Consolidation Strategy

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QF Level:

Level 5

Code:

107118L5

Name:

Manage website advertisement

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QF Level:

Level 5

Code:

107119L5

Name:

Plan and manage network activities

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QF Level:

Level 5

Code:

107120L5

Name:

Develop website thematic content

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QF Level:

Level 5

Code:

107121L5

Name:

Master and evaluate the service provider for e-business website establishment

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QF Level:

Level 5

Code:

107122L5

Name:

Establish the overall framework of website content

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QF Level:

Level 5

Code:

107134L5

Name:

Develop customer service performance guidelines

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QF Level:

Level 5

Code:

107135L5

Name:

Establish customer service plan

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QF Level:

Level 5

Code:

107143L5

Name:

Analyse sales volume and gross margin

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QF Level:

Level 5

Code:

107144L5

Name:

Analyse return on investment

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QF Level:

Level 5

Code:

107145L5

Name:

Analyse corporate business profit

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QF Level:

Level 6

Code:

104992L6

Name:

Improve the supply and distribution chain

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QF Level:

Level 6

Code:

104993L6

Name:

Manage international purchasing

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QF Level:

Level 6

Code:

104994L6

Name:

Formulate purchasing strategy

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QF Level:

Level 6

Code:

104995L6

Name:

Formulate cross-border logistics solutions

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QF Level:

Level 6

Code:

104996L6

Name:

Handle logistics crises

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QF Level:

Level 6

Code:

104997L6

Name:

Formulate risk management plans

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QF Level:

Level 6

Code:

104998L6

Name:

Manage third party logistics services

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QF Level:

Level 6

Code:

107136L6

Name:

Develop Customer Relationship Management (CRM) strategy

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QF Level:

Level 6

Code:

107137L6

Name:

Develop Customer Services Management (CSM) strategy

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QF Level:

Level 6

Code:

107146L6

Name:

Prepare business data analysis report

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QF Level:

Level 6

Code:

107147L6

Name:

Develop big data strategy

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QF Level:

Level 6

Code:

107150L6

Name:

Formulate cross-border e-business strategy in Hong Kong and China

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QF Level:

Level 6

Code:

107151L6

Name:

Formulate cross - border warehousing and logistics strategy

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QF Level:

Level 7

Code:

107148L7

Name:

Analyse and develop corporate financing channels

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Note:

The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
The contents of all SCSs will be updated regularly.

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