Vocational Qualifications Pathway (VQP)
VQP serves as a roadmap for progression in learning and employment within the major areas of the industry. Learners or practitioners can progress at various levels through acquisition of required VQP qualifications by pursuing VQP courses or through assessment.
Retail ITAC launched VQP in September 2023. There are altogether 49 pathways covering the following areas :
- Customer relationship management
- Customer services
- Data analysis
- Human resources management and development
- Information technology
- Merchandising, E-commerce merchandising
- Sales, marketing and Multi-channel sales management
- Store operation
- Supply chain management
Education and training providers are welcomed to design VQP courses which are fully-matched with the requirements of the job roles, or as specified by the industry.
Specification of Competency Standards (SCS)
SCS comprises the key competency standards required for the present operations and future developments of the industry.
Retail ITAC has formulated two sets of SCS for Retail and E-Commerce in 2014 and 2017 respectively. In view of rapid change of the industry, ITAC has completed the update and revision of these two SCSs and incorporated new areas in the SCS 2.0 in 2023.
Training Packages
Using selected units of competency (UoCs) which correspond with a job role in the industry, an SCS-based Training Package outlines the essential elements for a learning programme, offering for reference the contents of learning, assessment guidelines, as well as supporting and reference materials.
Retail ITAC has developed 3 sets of SCS-based training packages to encourage enterprises and education and training providers to developcourses more closely aligned with the needs of industry.
- Customer Service (Level 3) (Chinese version only)
- Sales and Marketing (Level 3) (Chinese version only)
- Store operation (Level 4) (Chinese version only)
