VQP and related job functions in Retail industry
Retail ITAC launched VQP in September 2023. There are altogether 49 pathways covering the following areas:
＊The job functions, job titles and progression pathways may vary among companies.
Expand Customer relationship management contentClose Customer relationship management content
Chief Executive Officer / Director / General Manager
Chief Operating Officer
Customer Relationship Management Director
Customer Relationship Management Manager
Customer Relationship Management Officer / Executive
Customer Relationship Management Assistant
Click here to download the VQP for Customer relationship management.
Expand Customer services contentClose Customer services content
Chief Executive Officer / Director / General Manager
Chief Operating Officer
Customer Service Director
Customer Service Manager
Customer Service Officer
Customer Service Assistant
Click here to download the VQP for Customer services.
Expand Data analysis contentClose Data analysis content
Chief Executive Officer / Director / General Manager
Chief Operating Officer
Principal Data Scientist
Data Scientist
Junior Data Scientist
Information Technology Assistant ／ IT Support Assistant ／ Computer Operator
Click here to download the VQP for Data analysis.
Expand Human resources management and development contentClose Human resources management and development content
Chief Executive Officer / Director / General Manager
Chief Operating Officer
Human Resource Management & Development Director
Human Resource Management & Development Manager
Human Resource Management & Development Officer
Human Resource Management & Development Associate
Click here to download the VQP for Human resources management and development.
Expand Information technology contentClose Information technology content
Chief Executive Officer / Director / General Manager
Chief Operating Officer
Information Technology Director ／ Chief Digital Transformation Officer ／ General Manager, Digital Transformation
Application Development Manager
System Analyst / Analyst Programmer
Website Designer
Information Technology Assistant ／ IT Support Assistant ／ Computer Operator
Chief Executive Officer / Director / General Manager
Chief Operating Officer
Information Technology Director ／ Chief Digital Transformation Officer ／ General Manager, Digital Transformation
Information Technology Manager
Data Storage & IT Infrastructure Specialist ／ IT Officer
Information Technology Assistant ／ IT Support Assistant ／ Computer Operator
Click here to download the VQP for Information technology.
Expand Merchandising, E-commerce merchandising contentClose Merchandising, E-commerce merchandising content
Chief Executive Officer / Director / General Manager
Chief Operating Officer
Head of Merchandising / Merchandising Director / Merchandising Director (E-Commerce)
Merchandising Manager / Merchandising Manager (E-Commerce) / Category Manager / Brand Manager
Merchandiser / Merchandising Officer / Merchandiser (E-Commerce) / Merchandising Officer (E-Commerce)
Merchandise Associate / Merchandising Assistant / Merchandising Assistant (E-Commerce)
Chief Executive Officer / Director / General Manager
Chief Operating Officer
Head of Merchandising / Merchandising Director / Merchandising Director (E-Commerce)
Visual Merchandising Manager
Visual Merchandiser / Visual Merchandising Supervisor
Visual Merchandising Assistant
Click here to download the VQP for Merchandising, E-commerce merchandising.
Expand Sales, marketing and Multi-channel sales management contentClose Sales, marketing and Multi-channel sales management content
Chief Executive Officer / Director / General Manager
Chief Operating Officer
Regional Sales Director / Sales and Marketing Director / E-Commerce Director
Sales and Marketing Manager / E-commerce Manager
Sales and Marketing Officer / E-Commerce Officer
Sales and Marketing Assistant / Sales and Marketing Associate / E-Commerce Assistant
Chief Executive Officer / Director / General Manager
Chief Operating Officer
Digital Marketing Director
Content Marketing Manager / Digital Marketing Manager
Content Marketing Executive / Digital Marketing Officer / Digital Marketing Analyst
Digital Marketing Assistant / Assistant Digital Marketing Analyst
Click here to download the VQP for Sales, marketing and Multi-channel sales management.
Expand Store operation contentClose Store operation content
Chief Executive Officer / Director / General Manager
Chief Operating Officer
Retail Operation Director
Area / District Manager
Shop / Store Manager
Shop / Store Supervisor
Sales Advisor / Sales Associate / Sales Representative
Click here to download the VQP for Store operation.
Expand Supply chain management contentClose Supply chain management content
Chief Executive Officer / Director / General Manager
Chief Operating Officer
Supply Chain Director / Logistics Director
Supply Chain Manager / Logistics Manager
Supply Chain Officer / Logistics Officer
Supply Chain Assistant
Chief Executive Officer / Director / General Manager
Chief Operating Officer
Supply Chain Director / Logistics Director
Supply Chain Manager / Logistics Manager
Supply Chain Officer / Logistics Officer
Warehouse Clerk
Click here to download the VQP for Supply chain management.
