Advanced Options:
5. Customer Services
QF Level ( 1234567 )
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5. Customer Services
QF Level
Code
Name
QF Level:
Level 1
Code:
105073L1
Name:
Comply with professional ethics and staff code of practice
QF Level:
Level 2
Code:
105075L2
Name:
Use good communication skills to facilitate transactions
QF Level:
Level 3
Code:
105077L3
Name:
Compile customer relationship management (CRM) system data
QF Level:
Level 4
Code:
105080L4
Name:
Review products and services to maintain customer satisfaction level
QF Level:
Level 6
Code:
105086L6
Name:
Formulate customer relationship management (CRM) strategies
QF Level:
Level 6
Code:
105087L6
Name:
Formulate customer service management (CSM) strategies
QF Level:
Level 7
No Item
Note:
- The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
- The contents of all SCSs will be updated regularly.
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