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5. Risk and crisis management
QF Level ( 1234567 )
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5. Risk and crisis management
QF Level
Code
Name
QF Level:
Level 1
No Item
QF Level:
Level 2
No Item
QF Level:
Level 3
Code:
110690L3
Name:
Recognise the potential risks of various tourism activities
QF Level:
Level 3
Code:
110698L3
Name:
Perform risk management of transportation and vehicle operators
QF Level:
Level 3
Code:
110699L3
Name:
Perform risk management for hotels and restaurants
QF Level:
Level 3
Code:
110700L3
Name:
Perform risk management of itinerary activities and sightseeing spots
QF Level:
Level 3
Code:
110701L3
Name:
Perform risk management of tourist guides or tour escorts
QF Level:
Level 3
Code:
110707L3
Name:
Handle tourist disputes and complaints
QF Level:
Level 3
Code:
110708L3
Name:
Follow-up on travel insurance compensation and refund matters
QF Level:
Level 3
Code:
110709L3
Name:
Master basic first aid knowledge
QF Level:
Level 4
Code:
110692L4
Name:
Choose suitable tourism resource providers
QF Level:
Level 4
Code:
110693L4
Name:
Process the service agreements of tourism resource providers
QF Level:
Level 4
Code:
110694L4
Name:
Improve the knowledge of crisis management and first aid among tourism practitioners
QF Level:
Level 4
Code:
110697L4
Name:
Perform marketing and sales risk management
QF Level:
Level 4
Code:
110702L4
Name:
Formulate risk management for tourist group coaches and drivers
QF Level:
Level 4
Code:
110703L4
Name:
Formulate risk management for chartered ships and sightseeing ships
QF Level:
Level 4
Code:
110704L4
Name:
Formulate risk management for hotels and restaurants
QF Level:
Level 4
Code:
110705L4
Name:
Formulate risk management for itinerary activities and sightseeing spots
QF Level:
Level 4
Code:
110706L4
Name:
Formulate risk management for tourist guides or tour escorts
QF Level:
Level 4
Code:
110710L4
Name:
Handle unexpected incidents
QF Level:
Level 5
Code:
110691L5
Name:
Conduct risk analysis and assessment of tourism activities
QF Level:
Level 5
Code:
110695L5
Name:
Establish a crisis response team
QF Level:
Level 5
Code:
110696L5
Name:
Formulate crisis prevention and control plans
QF Level:
Level 5
Code:
110711L5
Name:
Liaise with the media and arrange for the distribution of press releases
QF Level:
Level 6
Code:
110712L6
Name:
Review the implementation details for the crisis prevention and control plans
QF Level:
Level 7
No Item
Note:
  • The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
  • The contents of all SCSs will be updated regularly.
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