Advanced Options:
6. Customer Services
QF Level ( 1234567 )
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6. Customer Services
QF Level
Code
Name
QF Level:
Level 2
Code:
111330L2
Name:
Use good communication skills to facilitate transactions
QF Level:
Level 3
Code:
111334L3
Name:
Manage customer service performance of frontline staff
QF Level:
Level 4
Code:
111335L4
Name:
Review products and services to maintain customer satisfaction level
QF Level:
Level 4
Code:
111337L4
Name:
Lead the team to adapt to the renewal and change of the technology system
QF Level:
Level 4
Code:
111338L4
Name:
Oversee the channels for collecting customer opinions and analyse the opinions
QF Level:
Level 7
No Item
Note:
- The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
- The contents of all SCSs will be updated regularly.
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