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3. Customer Relationship Management
QF Level ( 1234567 )
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3. Customer Relationship Management
QF Level
Code
Name
QF Level:
Level 1
No Item
QF Level:
Level 2
Code:
111271L2
Name:
Provide product information
QF Level:
Level 3
Code:
111272L3
Name:
Deal with customer complaints
QF Level:
Level 3
Code:
111273L3
Name:
Investigate customer satisfaction
QF Level:
Level 4
Code:
111274L4
Name:
Manage crisis of social media public relations
QF Level:
Level 4
Code:
111275L4
Name:
Manage crisis of internet public relations
QF Level:
Level 5
Code:
111276L5
Name:
Maintain and improve customer relationship strategy
QF Level:
Level 5
Code:
111277L5
Name:
Explore potential requirements of customers
QF Level:
Level 5
Code:
111278L5
Name:
Apply technology to support customer relationship management
QF Level:
Level 5
Code:
111279L5
Name:
Analyse, plan and optimise Customer Relationship Management system
QF Level:
Level 6
Code:
111280L6
Name:
Manage business partner relationship
QF Level:
Level 7
No Item
Note:
  • The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
  • The contents of all SCSs will be updated regularly.
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