Specification of Competency Standards

3. Sales, Marketing and Customer Services

QF Level

Code

Name

QF Level:

Level 1

No Item

QF Level:

Level 2

Code:

LOCUSM203B

Name:

Apply communication skills for discussions related to logistics issues

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QF Level:

Level 2

Code:

LOCUSM204B

Name:

Apply communication skills for internal communication

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QF Level:

Level 2

Code:

LOCUSM212B

Name:

Maintain customer relationship and handle complaints

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QF Level:

Level 2

Code:

LOCUSM213B

Name:

Handle cargo tracking for customers

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QF Level:

Level 2

Code:

LOCUCN201B

Name:

Apply multimodal transport concepts and knowledge

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QF Level:

Level 2

Code:

LOCUCN202B

Name:

Apply basic statistics to logistics operation

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QF Level:

Level 2

Code:

LOSASM201B

Name:

Provide customer services

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QF Level:

Level 2

Code:

LOCUCN203B

Name:

Conduct calculation of logistics related weights and measures, currencies and time zones

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QF Level:

Level 3

Code:

LOCUSM315B

Name:

Provide freight forwarding services to customers

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QF Level:

Level 3

Code:

LOCUSM317B

Name:

Co-ordinate multimodal transport activities

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QF Level:

Level 3

Code:

LOCUSM318B

Name:

Co-ordinate customer services

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QF Level:

Level 3

Code:

LOCUSM319B

Name:

Sell products and services

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QF Level:

Level 3

Code:

LOCUSM320B

Name:

Implement marketing and promotional activities

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QF Level:

Level 3

Code:

LOSASM301B

Name:

Promote special cargo and service

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QF Level:

Level 3

Code:

LOCUSM302B

Name:

Calculate contract air freight charges

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QF Level:

Level 4

Code:

LOCUSM402B

Name:

Manage customer service centres

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QF Level:

Level 4

Code:

LOCUSM408B

Name:

Formulate customer relationship strategy

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QF Level:

Level 4

Code:

LOCUSM412B

Name:

Build relationships with customers

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QF Level:

Level 4

Code:

LOCUSM413B

Name:

Lead the sales teams

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QF Level:

Level 4

Code:

LOCUSM414B

Name:

Promote the sales of products and services

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QF Level:

Level 4

Code:

LOSASM401B

Name:

Management of special cargo sales team

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QF Level:

Level 4

Code:

LOSASM402B

Name:

Execute airfreight quotation strategy

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QF Level:

Level 5

Code:

LOCUSM508B

Name:

Manage the sales teams

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QF Level:

Level 5

Code:

LOCUSM509B

Name:

Manage sales and services delivery

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QF Level:

Level 5

Code:

LOCUSM510B

Name:

Monitor sales performance

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QF Level:

Level 5

Code:

LOCUSM511B

Name:

Promote products and services

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QF Level:

Level 5

Code:

LOCUSM512B

Name:

Monitor service quality

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QF Level:

Level 5

Code:

LOSASM501B

Name:

Manage performance of customer service staff

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QF Level:

Level 5

Code:

LOSASM502B

Name:

Establish business networks

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QF Level:

Level 5

Code:

LOSASM503B

Name:

Formulate human resources management for projects

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QF Level:

Level 5

Code:

LOSASM504B

Name:

Formulate project communications management

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QF Level:

Level 5

Code:

LOSASM505B

Name:

Support sales and marketing promotion activities

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QF Level:

Level 5

Code:

LOCUSM513B

Name:

Formulate strategy of air freight quotation

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QF Level:

Level 6

Code:

LOCUSM601B

Name:

Formulate sales strategy

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QF Level:

Level 6

Code:

LOCUSM602B

Name:

Analyse market data

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QF Level:

Level 6

Code:

LOCUSM603B

Name:

Formulate marketing strategy

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QF Level:

Level 6

Code:

LOSASM601B

Name:

Formulate project cost management

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QF Level:

Level 6

Code:

LOSASM602B

Name:

Formulate project procurement management

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QF Level:

Level 6

Code:

LOSASM603B

Name:

Formulate project schedule management

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QF Level:

Level 6

Code:

LOSASM604B

Name:

Formulate and implement project risk management

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QF Level:

Level 7

Code:

LOCUSM701B

Name:

Forecast markets and business needs

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QF Level:

Level 7

Code:

LOSASM701B

Name:

Formulate global courier and express service strategies

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Units of Competency (Supporting & Ancillary Services)