Advanced Options:
3. Sales, Marketing and Customer Services
QF Level ( 1234567 )
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
3. Sales, Marketing and Customer Services
QF Level
Code
Name
QF Level:
Level 1
Code:
LOAFCN102B
Name:
Know the label, marking, types and basic packaging requirements for air cargo
QF Level:
Level 1
Code:
LOAFCN103B
Name:
Use courier and express terms, codes and abbreviations
QF Level:
Level 1
Code:
LOAFCN104B
Name:
Application of the label, marking, types and basic packaging requirements for courier and express cargo
QF Level:
Level 2
Code:
LOCUSM203B
Name:
Apply communication skills for discussions related to logistics issues
QF Level:
Level 2
Code:
LOCUSM204B
Name:
Apply communication skills for internal communication
QF Level:
Level 2
Code:
LOCUSM210B
Name:
Present and explain to customers the logistics services offered
QF Level:
Level 2
Code:
LOCUSM212B
Name:
Maintain customer relationship and handle complaints
QF Level:
Level 2
Code:
LOCUSM214B
Name:
Use simple Putonghua for business communication with customers
QF Level:
Level 2
Code:
LOCUSM215B
Name:
Use simple English for business communication with customers
QF Level:
Level 2
Code:
LOCUCN203B
Name:
Conduct calculation of logistics related weights and measures, currencies and time zones
QF Level:
Level 2
Code:
LOAFCN203B
Name:
Apply courier and express cargo concepts and knowledge
QF Level:
Level 2
Code:
LOAFCN204B
Name:
Conduct calculation of courier and express charges based on the related dimension, currencies and time zones
QF Level:
Level 3
Code:
LOCUSM312B
Name:
Handle and review customer’s opinions and complaints about service quality
QF Level:
Level 3
Code:
LOCUSM313B
Name:
Use complicated English for business communication with customers
QF Level:
Level 3
Code:
LOCUSM314B
Name:
Use complicated Putonghua for business communication with customers
QF Level:
Level 4
Code:
LOCUSM401B
Name:
Formulate an overall strategy for participating in industry conferences in the logistics industry
QF Level:
Level 4
Code:
LOCUSM404B
Name:
Assess the overall marketing plan and performance indices
QF Level:
Level 4
Code:
LOCUSM405B
Name:
Analyse current market situation and trend of the logistics industry
QF Level:
Level 4
Code:
LOAFSM401B
Name:
Compile courier and express service charges schedule
QF Level:
Level 4
Code:
LOAFSM402B
Name:
Handle co-loading market transactions with air freight forwarders
QF Level:
Level 4
Code:
LOAFSM403B
Name:
Execute district courier and express market promotion plan
QF Level:
Level 4
Code:
LOAFSM404B
Name:
Handling of the co-loading courier and express service
QF Level:
Level 4
Code:
LOAFSM405B
Name:
Implement strategy of courier and express freight charges quotation
QF Level:
Level 5
Code:
LOCUSM501B
Name:
Assess the demand for the services of the logistics industry and formulate sales budgets
QF Level:
Level 5
Code:
LOCUSM503B
Name:
Plan business development strategies and explore new markets
QF Level:
Level 5
Code:
LOCUSM507B
Name:
Handle co-load market transaction with freight forwarders and logistics service providers
QF Level:
Level 5
Code:
LOAFSM501B
Name:
Formulate courier and express cargo pricing strategy
QF Level:
Level 5
Code:
LOAFSM503B
Name:
Formulate strategy of courier and express freight quotation
QF Level:
Level 6
No Item
QF Level:
Level 7
No Item
Note:
- The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
- The contents of all SCSs will be updated regularly.
Copyright:
- All the Specification of Competency Standards (SCS) for industries and other related materials contained in this website are protected by copyright, which is owned by the Government of the Hong Kong Special Administrative Region.
- Permission is granted for users to download the SCSs to store them in local computers, provided that this is solely for personal or non-commercial internal use, and provided further that this copyright notice is downloaded at the same time.
- Save the above permitted use, any other use (including without limitation any reproduction, adaptation, distribution, dissemination or making available to the public) of the SCSs is strictly prohibited.
