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Home >Resources >Specification of Competency Standards >

Units of Competency (Retail - 2.0)

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7. Store Operations

1. Strategic and ESG Management2. Sales, Marketing and Multi-channel Sales Management3. Customer Relationship Management4. Merchandising / E-commerce Merchandising5. Supply Chain Management6. Customer Services7. Store Operations8. Human Resource Management & Development9. Data Analytics10. Information Technology11. Specific Product Knowledge

QF Level ( 1234567 )

QF Level 1QF Level 2QF Level 3QF Level 4QF Level 5QF Level 6QF Level 7

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7. Store Operations

QF Level

Code

Name

QF Level:

Level 1

Code:

111344L1

Name:

Implement hygiene procedures

QF Level:

Level 2

Code:

111345L2

Name:

Perform retail sales system clearing

QF Level:

Level 2

Code:

111346L2

Name:

Replenish shelves

QF Level:

Level 2

Code:

111347L2

Name:

Commit to the work of the retail team

QF Level:

Level 2

Code:

111348L2

Name:

Process orders

QF Level:

Level 2

Code:

111349L2

Name:

Handle cash and credit card transaction payment

QF Level:

Level 2

Code:

111350L2

Name:

Implement work safety guidelines

QF Level:

Level 2

Code:

111351L2

Name:

Keep the retail environment clean and tidy

QF Level:

Level 3

Code:

111352L3

Name:

Implement store design plan

QF Level:

Level 3

Code:

111353L3

Name:

Implement shop security procedures

QF Level:

Level 3

Code:

111354L3

Name:

Deploy staff

QF Level:

Level 3

Code:

111355L3

Name:

Set up goods classification

QF Level:

Level 3

Code:

111356L3

Name:

Use the retail sales system

QF Level:

Level 3

Code:

111357L3

Name:

Implement commodity display

QF Level:

Level 4

Code:

111358L4

Name:

Manage and maintain workplace

QF Level:

Level 4

Code:

111359L4

Name:

Manage the termination of franchise

QF Level:

Level 4

Code:

111360L4

Name:

Manage the retail team

QF Level:

Level 4

Code:

111361L4

Name:

Inspect the product loss prevention measures

QF Level:

Level 4

Code:

111362L4

Name:

Manage the financial resources of the retail store

QF Level:

Level 4

Code:

111363L4

Name:

Manage retail store inventory

QF Level:

Level 4

Code:

111364L4

Name:

Mange store displays

QF Level:

Level 4

Code:

111365L4

Name:

Manage the subordinate’s work performance

QF Level:

Level 5

Code:

111366L5

Name:

Develop risk management strategies

QF Level:

Level 5

Code:

111367L5

Name:

Draw up store and window design plans

QF Level:

Level 5

Code:

111368L5

Name:

Establish the retail sales system

QF Level:

Level 5

Code:

111369L5

Name:

Formulate a retail store risk management plan

QF Level:

Level 6

No Item

QF Level:

Level 7

No Item

Note:

The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
The contents of all SCSs will be updated regularly.

Copyright:

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Permission is granted for users to download the SCSs to store them in local computers, provided that this is solely for personal or non-commercial internal use, and provided further that this copyright notice is downloaded at the same time.
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Last revision date: 07 July 2024

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