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Home >Resources >Specification of Competency Standards >

Units of Competency (Terminals, Warehouse & Logistics Centre)

Advanced Options:

3. Sales, Marketing and Customer Services

1. Operation Management2. Planning and Design of Logistics Solutions3. Sales, Marketing and Customer Services4. Cargo Transport and Handling5. Cargo Safety and Security6. Import / Export Documentation7. E-Logistics8. Quality Management9. Environmental Protection10. Insurance, Legal Matters & Compliance

QF Level ( 1234567 )

QF Level 1QF Level 2QF Level 3QF Level 4QF Level 5QF Level 6QF Level 7

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3. Sales, Marketing and Customer Services

QF Level

Code

Name

QF Level:

Level 1

No Item

QF Level:

Level 2

No Item

QF Level:

Level 3

Code:

LOCUSM315A

Name:

Provide freight forwarding services to customers

QF Level:

Level 3

Code:

LOCUSM316A

Name:

Resolve conflict/grievance through appropriate tactics

QF Level:

Level 3

Code:

LOCUSM318A

Name:

Co-ordinate customer services

QF Level:

Level 3

Code:

LOCUSM319A

Name:

Sell products and services

QF Level:

Level 3

Code:

LOCUSM320A

Name:

Implement marketing and promotional activities

QF Level:

Level 4

Code:

LOCUSM412A

Name:

Build relationships with customers

QF Level:

Level 4

Code:

LOCUSM413A

Name:

Lead sales teams

QF Level:

Level 4

Code:

LOCUSM414A

Name:

Market services and products

QF Level:

Level 5

Code:

LOCUSM507A

Name:

Manage service quality

QF Level:

Level 5

Code:

LOCUSM508A

Name:

Manage sales teams

QF Level:

Level 5

Code:

LOCUSM509A

Name:

Manage sales and services delivery

QF Level:

Level 5

Code:

LOCUSM510A

Name:

Monitor sales performance

QF Level:

Level 5

Code:

LOCUSM511A

Name:

Promote products and services

QF Level:

Level 6

Code:

LOCUSM601A

Name:

Develop sales strategies

QF Level:

Level 6

Code:

LOCUSM602A

Name:

Analyse market data

QF Level:

Level 6

Code:

LOCUSM603A

Name:

Formulate marketing strategies

QF Level:

Level 7

Code:

LOCUSM701A

Name:

Forecast markets and business needs

Note:

The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
The contents of all SCSs will be updated regularly.

Copyright:

All the Specification of Competency Standards (SCS) for industries and other related materials contained in this website are protected by copyright, which is owned by the Government of the Hong Kong Special Administrative Region.
Permission is granted for users to download the SCSs to store them in local computers, provided that this is solely for personal or non-commercial internal use, and provided further that this copyright notice is downloaded at the same time.
Save the above permitted use, any other use (including without limitation any reproduction, adaptation, distribution, dissemination or making available to the public) of the SCSs is strictly prohibited.

Copyright by HKQF 2024 ©

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Last revision date: 07 July 2024

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