Advanced Options:
7. Customer/Consumer Relations
QF Level ( 1234567 )
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7. Customer/Consumer Relations
QF Level
Code
Name
QF Level:
Level 1
Code:
PPPRCR101A
Name:
Understand English/Chinese terminology
QF Level:
Level 2
Code:
PPPRCR201A
Name:
Understand use of English/Chinese terminology
QF Level:
Level 2
Code:
PPPRCR202A
Name:
Know basic customer services
QF Level:
Level 3
Code:
PPPRCR301A
Name:
Master English/Chinese communication in printing industry
QF Level:
Level 3
Code:
PPPRCR302A
Name:
Understand customer service requirements and methods
QF Level:
Level 3
Code:
PPPRCR303A
Name:
Understand marketing skills
QF Level:
Level 4
Code:
PPPRCR401A
Name:
Master use of marketing skills
QF Level:
Level 4
Code:
PPPRCR402A
Name:
Master customer service skills
QF Level:
Level 5
Code:
PPPRCR501A
Name:
Master annual turnover and profit targets attainment
QF Level:
Level 5
Code:
PPPRCR502A
Name:
Master print product market strategy formulation
QF Level:
Level 5
Code:
PPPRCR503A
Name:
Master customer printing contract and service plan writing
QF Level:
Level 6
Code:
PPPRCR601A
Name:
Establish long-term business partnership with customer
QF Level:
Level 6
Code:
PPPRCR602A
Name:
Develop new market for printing services
QF Level:
Level 7
No Item
Note:
  • The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
  • The contents of all SCSs will be updated regularly.
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