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3. Property Management Services for Owners, Tenants & the Community
QF Level ( 1234567 )
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3. Property Management Services for Owners, Tenants & the Community
QF Level
Code
Name
QF Level:
Level 1
Code:
110472L1
Name:
Carry out daily frontline property management services for owners, tenants and customers
QF Level:
Level 2
Code:
110480L2
Name:
Write incident report, keep record of management matters, dispatch and collect documents and maintain proper filing
QF Level:
Level 2
Code:
110495L2
Name:
Carry out preparatory work and provide services on shopping centre, cultural, recreational and community activities according to instructions
QF Level:
Level 2
Code:
110500L2
Name:
Carry out steps on pre-management, property inspection, takeover and handover work according to instructions
QF Level:
Level 2
Code:
110505L2
Name:
Carry out lease management matters and enforce lease terms
QF Level:
Level 2
Code:
110511L2
Name:
Communicate with customers, carry out duties in customer services and community relations
QF Level:
Level 3
Code:
110474L3
Name:
Supervise and arrange frontline management services for owners, tenants and customers
QF Level:
Level 3
Code:
110483L3
Name:
Arrange manpower and venue set-up for various types of meeting of owners, tenants and customers
QF Level:
Level 3
Code:
110490L3
Name:
Assist in carry out the procedure of quality assurance and accreditation
QF Level:
Level 3
Code:
110496L3
Name:
Lead subordinates to prepare, promote and carry out activities in shopping centres and other cultural, recreational and community activities
QF Level:
Level 3
Code:
110501L3
Name:
Master the procedures and lead subordinates to carry out steps on pre-management, property inspection, handover and takeover work
QF Level:
Level 3
Code:
110506L3
Name:
Lead subordinates in handling lease management matters and enforcement of lease terms
QF Level:
Level 3
Code:
110512L3
Name:
Lead subordinates to communicate with customers and carry out duties in customer services and community relations
QF Level:
Level 4
Code:
110475L4
Name:
Coordinate with owners, tenants and customers on property management work
QF Level:
Level 4
Code:
110482L4
Name:
Write management report, monitor the documentation and records
QF Level:
Level 4
Code:
110491L4
Name:
Implement professional quality management and accreditation
QF Level:
Level 4
Code:
110497L4
Name:
Master the skills in organizing and promoting shopping centre, cultural, recreational and community activities
QF Level:
Level 4
Code:
110502L4
Name:
Arrange pre-management work, manage the inspection, takeover and handover work of a building or a flat and follow up on reinstatement work
QF Level:
Level 4
Code:
110507L4
Name:
Handle lease management matters and liaise with tenants
QF Level:
Level 4
Code:
110513L4
Name:
Manage customer services, media and community relations
QF Level:
Level 5
Code:
110476L5
Name:
Assist owners or tenants in formation of owners’ tenants’ organisation and handle property management work in concerted efforts
QF Level:
Level 5
Code:
110488L5
Name:
Devise and develop insurance coverage and terms of the policy
QF Level:
Level 5
Code:
110492L5
Name:
Formulate the procedure of quality management and plan on related accreditation scheme
QF Level:
Level 5
Code:
110498L5
Name:
Devise and develop plans on shopping centre, cultural, recreational and community activities and value-added services
QF Level:
Level 5
Code:
110503L5
Name:
Plan as a whole on the tendering, pre-management, takeover and handover related matters
QF Level:
Level 5
Code:
110514L5
Name:
Plan on customer services management, promote community relations management, and relations with owners’ organisation
QF Level:
Level 6
Code:
110477L6
Name:
Represent owners or tenants in external liaison and formulate management strategies
QF Level:
Level 6
Code:
110493L6
Name:
Devise the standard of quality management, plan on market analysis, benchmarking and analysis of customers’ expectation
QF Level:
Level 6
Code:
110499L6
Name:
Plan as a whole and evaluate on shopping centre, cultural, recreational and community activities and value-added services
QF Level:
Level 6
Code:
110504L6
Name:
Master planning on tendering, pre-management, takeover and handover programme, and participate in drafting of the deed of mutual covenants
QF Level:
Level 6
Code:
110509L6
Name:
Evaluate lease management standard, plan on leasing strategies, market analysis and positioning
QF Level:
Level 6
Code:
110515L6
Name:
Plan and develop strategies on customer services management, community relations management and promotion of services
QF Level:
Level 7
Code:
110478L7
Name:
Strategic planning on the direction of community development and to fulfil obligations to the society
QF Level:
Level 7
Code:
110494L7
Name:
Develop strategically the quality management system, market analysis and positioning
Note:
- The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
- The contents of all SCSs will be updated regularly.
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- All the Specification of Competency Standards (SCS) for industries and other related materials contained in this website are protected by copyright, which is owned by the Government of the Hong Kong Special Administrative Region.
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