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6. Operations and Support
QF Level ( 1234567 )
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6. Operations and Support
QF Level
Code
Name
QF Level:
Level 1
No Item
QF Level:
Level 3
Code:
ITSWOS308A
Name:
Apply technical changes and patches to the hardware and software components
QF Level:
Level 4
Code:
ITSWOS410A
Name:
Ensure continuous operations of the computing environment
QF Level:
Level 4
Code:
ITSWOS411A
Name:
Conduct tests and drills to support the Disaster Recovery Plan
QF Level:
Level 4
Code:
ITSWOS421A
Name:
Manage the day-to-day operations of service delivery
QF Level:
Level 4
Code:
ITSWOS422A
Name:
Establish and maintain the system operations process
QF Level:
Level 5
Code:
ITSWOS501A
Name:
Monitor and control the higher severity service request
QF Level:
Level 5
Code:
ITSWOS524A
Name:
Establish and maintain the problem management process
QF Level:
Level 5
Code:
ITSWOS504A
Name:
Manage the day-to-day operation of a change management process
QF Level:
Level 5
Code:
ITSWOS525A
Name:
Establish and maintain the change management process
QF Level:
Level 5
Code:
ITSWOS526A
Name:
Establish and maintain the availability management process
QF Level:
Level 5
Code:
ITSWOS527A
Name:
Establish and maintain the release management process
QF Level:
Level 5
Code:
ITSWOS510A
Name:
Monitor and control the performance and capacity management services
QF Level:
Level 5
Code:
ITSWOS511A
Name:
Monitor and control of configuration management services
QF Level:
Level 5
Code:
ITSWOS512A
Name:
Monitor and control of the implementation of Disaster Recovery Plan
QF Level:
Level 5
Code:
ITSWOS514A
Name:
Manage the service relationship with customers and suppliers
QF Level:
Level 5
Code:
ITSWOS517A
Name:
Monitor and control the database operations services
QF Level:
Level 5
Code:
ITSWOS529A
Name:
Establish and maintain system support services process
QF Level:
Level 5
Code:
ITSWOS530A
Name:
Conduct operation security risk assessment and audit
QF Level:
Level 6
Code:
ITSWOS609A
Name:
Establish and maintain the performance and capacity management processes
QF Level:
Level 6
Code:
ITSWOS610A
Name:
Establish and maintain configuration management process
QF Level:
Level 6
Code:
ITSWOS612A
Name:
Establish and maintain the service level management process
QF Level:
Level 7
No Item
Note:
- The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
- The contents of all SCSs will be updated regularly.
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