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7. Customer Services & Communication
QF Level ( 1234567 )
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7. Customer Services & Communication
QF Level
Code
Name
QF Level:
Level 1
Code:
BEZZCN105A
Name:
Know about beauty service types and their functions
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QF Level:
Level 1
Code:
BEZZCN106A
Name:
Understand basic beauty care knowledge
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QF Level:
Level 1
Code:
BEZZCN101A
Name:
Know about job ethics and code of conduct
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QF Level:
Level 1
Code:
BEZZCN104A
Name:
Understand basic knowledge of customer services
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QF Level:
Level 1
Code:
BEZZCS101A
Name:
Understand the general beauty market environment
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QF Level:
Level 2
Code:
BEZZCN205A
Name:
Use simple English to communicate with customers
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QF Level:
Level 2
Code:
BEZZCN206A
Name:
Use simple Putonghua to communicate with customers
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QF Level:
Level 2
Code:
BEZZCN207A
Name:
Customer relationship skills
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QF Level:
Level 2
Code:
110389L2
Name:
Differentiating types, ingredients, efficacy and mechanism of aesthetic products
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QF Level:
Level 2
Code:
BEZZCS201A
Name:
Sell beauty products and services
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QF Level:
Level 3
Code:
BEZZCN302A
Name:
Promote beauty products and services
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QF Level:
Level 3
Code:
BEZZCN303A
Name:
Communicate with customers in complicated English
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QF Level:
Level 3
Code:
BEZZCN304A
Name:
Communicate with customers in complicated Putonghua
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QF Level:
Level 3
Code:
BEZZCN305A
Name:
Master quality customer service
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QF Level:
Level 3
Code:
BEZZCN307A
Name:
Master the psychology of consumer behaviour
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QF Level:
Level 4
Code:
BEZZCS401A
Name:
Formulate customer service scheme
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QF Level:
Level 4
Code:
BEZZCS402A
Name:
Implement customer service management
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QF Level:
Level 5
Code:
BEZZCS501A
Name:
Assess customer service plan and performance indicators
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QF Level:
Level 5
Code:
BEZZCN504A
Name:
Promote brands of beauty products
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QF Level:
Level 6
Code:
BEZZCN601A
Name:
Formulate customer service management strategies
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QF Level:
Level 6
Code:
BEZZCN602A
Name:
Formulate customer relations management strategies
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QF Level:
Level 7
No Item
Note:
  • The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
  • The contents of all SCSs will be updated regularly.
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  • All the Specification of Competency Standards (SCS) for industries and other related materials contained in this website are protected by copyright, which is owned by the Government of the Hong Kong Special Administrative Region.
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Last revision date: 07 July 2024
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