Advanced Options:
7. Quality Management
QF Level ( 1234567 )
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7. Quality Management
QF Level
Code
Name
QF Level:
Level 1
No Item
QF Level:
Level 2
No Item
QF Level:
Level 3
No Item
QF Level:
Level 4
Code:
107500L4
Name:
Prepare documentation related to the quality management system
QF Level:
Level 4
Code:
107506L4
Name:
Prepare accurate and appropriate reports on process improvement evaluation
QF Level:
Level 5
Code:
107499L5
Name:
Provide education in quality management throughout the bank
QF Level:
Level 5
Code:
107501L5
Name:
Develop and enforce performance standards in customer service
QF Level:
Level 5
Code:
107502L5
Name:
Monitor and control quality of product and services offered
QF Level:
Level 5
Code:
107508L5
Name:
Develop procedures and guidelines for feedback management
QF Level:
Level 5
Code:
107509L5
Name:
Conduct research on digital and non-digital customer experience
QF Level:
Level 5
Code:
107510L5
Name:
Execute customer experience process improvement measures and controls
QF Level:
Level 6
Code:
107495L6
Name:
Formulate strategies and policies in quality management
QF Level:
Level 7
No Item
Note:
- The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
- The contents of all SCSs will be updated regularly.
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