Advanced Options:
4. Customer service
QF Level ( 1234567 )
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
4. Customer service
QF Level
Code
Name
QF Level:
Level 1
No Item
QF Level:
Level 3
Code:
110676L3
Name:
Arrange cancellation/transfer of tour group and refunds of tourism products
QF Level:
Level 3
Code:
110679L3
Name:
Enhance customer satisfaction with tourism products and services
QF Level:
Level 5
Code:
110678L5
Name:
Design customer service excellence programmes (such as Mystery Shoppers Programme)
QF Level:
Level 7
No Item
Note:
- The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
- The contents of all SCSs will be updated regularly.
Copyright:
- All the Specification of Competency Standards (SCS) for industries and other related materials contained in this website are protected by copyright, which is owned by the Government of the Hong Kong Special Administrative Region.
- Permission is granted for users to download the SCSs to store them in local computers, provided that this is solely for personal or non-commercial internal use, and provided further that this copyright notice is downloaded at the same time.
- Save the above permitted use, any other use (including without limitation any reproduction, adaptation, distribution, dissemination or making available to the public) of the SCSs is strictly prohibited.
