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6. System and Hardware Support
QF Level ( 1234567 )
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6. System and Hardware Support
QF Level
Code
Name
QF Level:
Level 1
Code:
107892L1
Name:
Maintain inventories of equipment/software
QF Level:
Level 2
Code:
107893L2
Name:
Implement system maintenance procedures
QF Level:
Level 2
Code:
107894L2
Name:
Provide support for different operating systems
QF Level:
Level 2
Code:
107895L2
Name:
Configure desktop client environment
QF Level:
Level 2
Code:
107896L2
Name:
Perform Operating System installation
QF Level:
Level 2
Code:
107897L2
Name:
Restore system or files from backups
QF Level:
Level 2
Code:
107898L2
Name:
Monitor server system status
QF Level:
Level 2
Code:
107899L2
Name:
Provide help desk support
QF Level:
Level 2
Code:
107900L2
Name:
Purchase computing hardware/components
QF Level:
Level 2
Code:
107901L2
Name:
Perform system backup
QF Level:
Level 2
Code:
107902L2
Name:
Perform fundamental data centre operations
QF Level:
Level 3
Code:
107903L3
Name:
Perform basic system administration
QF Level:
Level 3
Code:
107904L3
Name:
Provide support to mobile device users
QF Level:
Level 3
Code:
107905L3
Name:
Troubleshoot client device hardware issues
QF Level:
Level 3
Code:
107906L3
Name:
Troubleshoot Operating System issues
QF Level:
Level 3
Code:
107907L3
Name:
Perform remote support
QF Level:
Level 3
Code:
111122L2
Name:
Record problem/fault reports
QF Level:
Level 4
Code:
111121L4
Name:
Apply diagnostic and troubleshooting skills to solve hardware, software and networking related issues
QF Level:
Level 5
No Item
QF Level:
Level 6
No Item
QF Level:
Level 7
No Item
Note:
  • The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
  • The contents of all SCSs will be updated regularly.
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