Advanced Options:
10. Quality Management
QF Level ( 1234567 )
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
10. Quality Management
QF Level
Code
Name
QF Level:
Level 1
No Item
QF Level:
Level 2
No Item
QF Level:
Level 3
Code:
106186L3
Name:
Implement Service Quality Standards (SQS) Policy
QF Level:
Level 3
Code:
106187L3
Name:
Provide Quality Client Service
QF Level:
Level 4
Code:
106188L4
Name:
Handle Complaints from Service Users
QF Level:
Level 5
Code:
106189L5
Name:
Manage service Quality
QF Level:
Level 5
Code:
106190L5
Name:
Evaluate and Improve Service Quality
QF Level:
Level 5
Code:
106191L5
Name:
Formulate Policy on Service Quality Standards (SQSs)
QF Level:
Level 5
Code:
106192L5
Name:
Monitor the Implementation of Service Quality Standards (SQSs)
QF Level:
Level 5
Code:
106193L5
Name:
Formulate Guidelines to Handle Complaints from Service Users
QF Level:
Level 5
Code:
106194L5
Name:
Formulate Policies on Client Service Management
QF Level:
Level 5
Code:
106195L5
Name:
Master External Communication Skills
QF Level:
Level 6
Code:
106196L6
Name:
Formulate Policies on Quality Management
QF Level:
Level 7
No Item
Note:
  • The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
  • The contents of all SCSs will be updated regularly.
Copyright:
  • All the Specification of Competency Standards (SCS) for industries and other related materials contained in this website are protected by copyright, which is owned by the Government of the Hong Kong Special Administrative Region.
  • Permission is granted for users to download the SCSs to store them in local computers, provided that this is solely for personal or non-commercial internal use, and provided further that this copyright notice is downloaded at the same time.
  • Save the above permitted use, any other use (including without limitation any reproduction, adaptation, distribution, dissemination or making available to the public) of the SCSs is strictly prohibited.