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12. Quality Management
QF Level ( 1234567 )
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12. Quality Management
QF Level
Code
Name
QF Level:
Level 1
No Item
QF Level:
Level 5
Code:
106192L5
Name:
Monitor the Implementation of Service Quality Standards (SQSs)
QF Level:
Level 5
Code:
106193L5
Name:
Formulate Guidelines to Handle Complaints from Service Users
QF Level:
Level 7
No Item
Note:
- The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
- The contents of all SCSs will be updated regularly.
Copyright:
- All the Specification of Competency Standards (SCS) for industries and other related materials contained in this website are protected by copyright, which is owned by the Government of the Hong Kong Special Administrative Region.
- Permission is granted for users to download the SCSs to store them in local computers, provided that this is solely for personal or non-commercial internal use, and provided further that this copyright notice is downloaded at the same time.
- Save the above permitted use, any other use (including without limitation any reproduction, adaptation, distribution, dissemination or making available to the public) of the SCSs is strictly prohibited.
