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5. Marketing & Customer Service
QF Level ( 1234567 )
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5. Marketing & Customer Service
QF Level
Code
Name
QF Level:
Level 1
Code:
105392L1
Name:
Apply Knowledge of Hairdressing Market to Carry Out General Sales and Promotion
QF Level:
Level 1
Code:
105393L1
Name:
Sell Professional Hairdressing Products and Services to Customers
QF Level:
Level 1
Code:
105394L1
Name:
Apply Basic Knowledge of Customer Service
QF Level:
Level 1
Code:
105395L1
Name:
Receive Customers
QF Level:
Level 2
Code:
105396L2
Name:
Sell Hairdressing Products, Tools and Equipment to Salons
QF Level:
Level 2
Code:
105397L2
Name:
Customer Relationship Skills
QF Level:
Level 2
Code:
105398L2
Name:
Master Quality Customer Service
QF Level:
Level 3
Code:
105399L3
Name:
Conduct Market Research and Analysis
QF Level:
Level 3
Code:
105400L3
Name:
Handle Complaints and Opinions
QF Level:
Level 4
Code:
105401L4
Name:
Promote Salon Services and Develop Business
QF Level:
Level 4
Code:
105402L4
Name:
Promote Hairdressing Products and Explore Business Opportunities
QF Level:
Level 4
Code:
105403L4
Name:
Formulate Customer Service Scheme
QF Level:
Level 5
Code:
105404L5
Name:
Promote Hairdressing Brands
QF Level:
Level 5
Code:
105405L5
Name:
Formulate Market Research Plans
QF Level:
Level 5
Code:
105406L5
Name:
Formulate Marketing Plans
QF Level:
Level 5
Code:
105407L5
Name:
Assess Customer Service Scheme and Performance Indicators
QF Level:
Level 6
Code:
105408L6
Name:
Formulate Customer Service Management Strategies
QF Level:
Level 6
Code:
105409L6
Name:
Formulate Customer Relation Management Strategies
QF Level:
Level 7
No Item
Note:
  • The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
  • The contents of all SCSs will be updated regularly.
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