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1. Retail Banking Service Delivery
QF Level ( 1234567 )
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1. Retail Banking Service Delivery
QF Level
Code
Name
QF Level:
Level 1
No Item
QF Level:
Level 2
No Item
QF Level:
Level 3
Code:
107297L3
Name:
Handle customer's enquiries in relation to account services and services offered via different channels including digital banking platforms
QF Level:
Level 3
Code:
107301L3
Name:
Process interbank and foreign exchange transactions for customers
QF Level:
Level 3
Code:
107304L3
Name:
Perform cross-selling over counter to help promote bank products and services in branches
QF Level:
Level 3
Code:
107314L3
Name:
Handle applications of general insurance and saving products
QF Level:
Level 3
Code:
107319L3
Name:
Handle applications of credit / debit cards for customers
QF Level:
Level 4
Code:
107295L4
Name:
Fulfill banking law and other legal requirements when processing transactions for customers
QF Level:
Level 4
Code:
107296L4
Name:
Monitor different types of banking transactions related to negotiable instruments
QF Level:
Level 4
Code:
107312L4
Name:
Conduct regular review on customer's financial portfolio
QF Level:
Level 4
Code:
107313L4
Name:
Handle applications of investment and investment linked insurance products
QF Level:
Level 4
Code:
107318L4
Name:
Promote card products and / or special features of credit cards to customers
QF Level:
Level 4
Code:
107330L4
Name:
Manage performance of vendors to ensure quality service is provided to customers
QF Level:
Level 5
Code:
107291L5
Name:
Establish service standards of bank branch counter services
QF Level:
Level 5
Code:
107305L5
Name:
Provide consultative advice to customers on loan product alternatives and related credit risk
QF Level:
Level 5
Code:
107310L5
Name:
Provide investment, insurance or saving options to customers
QF Level:
Level 6
Code:
107320L6
Name:
Develop strategies, policies and processes for the services of digital banking channels
QF Level:
Level 7
No Item
Note:
- The SCSs have been moderated by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) to ensure consistency of QF level across industries.
- The contents of all SCSs will be updated regularly.
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